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Terms and Conditions

This rental terms and conditions applies to this website owned and operated by Living Retreat Limited (LR).

Tentative Confirmation
On receipt of the reservation inquiry form, we will contact you and provide you with a confirmation of availability and villa rate (including any applicable tax).

Reservation Confirmation
Reservations are handled on “first come, first served” basis. To confirm your reservation 50% deposit is required. The balance of the total amount needs to be paid 2 months prior to your arrival.

Changes to Bookings
All requests for changes to bookings must be made in writing. While we will endeavour to accommodate booking changes this will only occur subject to availability.

Cancellation Policy
We require that all cancellations are notified in writing with the exact reasons of cancellations.
Where a booking is cancelled a minimum of three months before the booked arrival date, the deposit will be refunded in full subject to the approval of individual property owners.
Cancellations made less than three months prior to the arrival date forfeit all monies paid by the guest in relation to the booked stay. Final payments are non refundable.

Seasons and Rates
Unless otherwise noted our booking seasons are:
Low Season: January 8 to 26, February 5 to March 31, April 18 to 27, Nay 2 to June 15, September 1st to December 14
Mid Season: April 1st to 12, June 16 to 23, August 21 to 31
High Season: January 27 to February 4, April 13 to 17, April 28 to May 1st, June 24 to Augsut 20, December 15 to 25
Peak Season: December 28 to January 2nd, 2018

Minimum Stays and Rental Rates
Unless noted otherwise, minimum night stays are as follows:
Low and Mid Seasons:   3 nights
High Season:  5 nights
Peak Season: 7 nights

We may agree to a shorter stay on a case by case basis.
Rental rates also vary according to the season, rental rates are subject to change without notice.

All rates are inclusive of tax and service charges and are quoted in United States Dollars. (USD)
All taxes are in accordance with government regulations. Service charge is applied at the industry standard.
Rates are for room rentals per night only. All other costs are at the expense of the Guest unless noted as inclusions on the written confirmation advice.

Functions and Events
We must approve first any functions or events you plan to hold during your stay in one of our properties, including approval for guest numbers that exceed 50% above the number of guests registered to stay. Such approval is at our sole discretion and will be priced accordingly. Full terms and conditions for the staging of functions and events will be forwarded upon application.
we reserves the right to insist on the appointment of a professional Event Organizer before permission to hold a function is granted.

Damages, breakages or losses
Guests are responsible for looking after the property, leaving it in good order and in a clean condition. Guests also undertake to pay for damages, breakages or losses they may be responsible for during the period of their stay. We reserves the right to reclaim the hired property if the hirer, members of the guest party or guest visitors cause excessive damage or mess.

Insurance
We strongly recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies.

Responsibility
Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay in one of our villas, or during your participation in any activities during your visit to Bali. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.